Product

A mousepad, or deskpad, serves as a critical accessory for computer users. It offers a uniform and controlled surface for computer mice, ensuring accurate tracking and precise cursor control. This aids in tasks like gaming and general use. Mousepads also protect the mouse and desk from wear and tear, provide comfort with ergonomic features, and allow for workspace personalization. They reduce noise, maintain cleanliness, and enhance the overall functionality and user experience in computing tasks.

Selecting the appropriate mousepad size depends on your specific needs. If you primarily use a mouse, a standard "Large" size should suffice. If you want space for both a mouse and keyboard, consider an "XL" pad. For those who require an expansive surface to accommodate a monitor, mouse, keyboard, and additional items like a tablet or phone, an "XXL" pad offers ample room. The choice ultimately hinges on your workspace and intended use.

Not using a mousepad can result in several disadvantages. It may lead to inaccurate cursor tracking, causing frustration in tasks requiring precision. Continuous mouse movements on a desk can also damage the surface, leaving scratches. Without cushioning or wrist support, extended usage can cause discomfort and strain. Additionally, the noise generated by direct mouse contact with the desk can be disruptive. Maintaining cleanliness is also more challenging, as dirt and oils accumulate on the surface, negatively impacting user experience.

Quality & Care

The surface of the deskpad is made from high density polyester that allows for the best traction for your mouse. Being polyester, the surface is very comfortable, smooth and can be machine-washed.

The bottom of the pad is made from natural rubber that gives the mat an anti-slip feature to prevent unnecessary movements. The anti-slip will ensure your mat won't slide while intense gaming sessions!

We recommend not eating on or near our deskpads, but, if you can't resist that juicy sandwich and end up making a mess on your deskpad, then we have 2 ways to clean your deskpad.

First Method: Take your deskpad, and place it in a machine-washer on low-tumble and low-heat. Be sure to monitor deskpad and do not keep in washer for too long as it may cause damage to the stitching. Once washed we recommend to air dry it over machine drying. By doing this method, you assume all responsibility, to which we recommend the second method.

Second Method: For this method you will need 4 simple household items: Dish soap (or hand soap), water, a clean towel (micro-fiber) and a non-abrasive sponge. To get started apply 1-2 drops of soap to the impacted area(s) of the deskpad. Then add a generous amount of water to your sponge and gently scrub the soap into the deskpad where it was impacted. Be sure you are as gentle as possible in this process, so that the fibers on the deskpad don't get torn. Once you have thoroughly scrubbed the impacted area, you want to dry off the remaining soap and water with your dry towel. Let the deskpad air dry and your deskpad should look brand new.

Note: Stains on a deskpad caused by harsh chemicals or strong pigmented dyes can leave marks on deskpad for a long time. Be quick towards treating an impacted area and clean as quickly as possible. Not all stains will be removed from the methods above as some stains will leave a permanent mark.

Orders

We recommend you create an account before placing an order so that you can keep track of your orders or returns when signed in.

If you do not have an account with us then you will receive order updates to the email linked with the order. You will be notified when the order is placed, shipped and delivered. You will also be provided a tracking number to your email and account.

Additionally, for orders placed with EasyShip Shipping Insurance at checkout, you will receive email updates regarding your order. For any claims or issues, please use the link here.

At Deskr we make it a priority to ship out our products within 1 business day. Our products typically take 3-5 business days to be delivered (US only). For international orders, delivery times are shown at checkout but do expect delays. If your order is delayed please email support@deskr.co with your order number and the email associated with the order, and we can further assist.

To track your order please check your email or your Deskr account for your tracking number.

We request you to confirm your order, and double-check for any mistakes, prior to placing the order at checkout.

If for some reason you need to modify your order or cancel it, please contact us right away at support@deskr.co so we can quickly process any changes. Please note, orders that have a tracking label created will not be able to be modified or cancelled.

If your order has physical damage or it's not functioning properly due to a manufacturing error, please contact us immediately at support@deskr.co. Be ready to provide pictures of the issue so we can verify and proceed accordingly. We sincerely apologize for any issues caused on our end, and will do our best to ensure your satisfaction is met.

Please note, orders that were damaged through the shipping carrier is not our responsibility/liability. Shipping carriers may not deliver your order in the condition it was shipped out as, this is a common possibility but, if this happens, get in touch with the shipping carrier and file for a claim. We can assist in the claim if necessary but please note, we do not offer refunds/replacements for this.

If you added Easyship Shipping Insurance at checkout then your order will be insured. This means if your package is lost, stolen or damaged during shipping then you will be able to file a claim on the package. You will have 60 days after the date of purchase to file a claim on your product. If your claim is approved then you will have the option to reorder or refund the product. To file a claim please visit here.

The team at Deskr has decided to use Easyship Shipping Insurance, a service that offers package protection and a simplified tracking solution.

We want to give our customers the best delivery experience possible with frustration-free shipments.

Easyship insurance is premium package protection for your online orders. When you add Easyship Insurance at checkout, you can easily file claims for lost, stolen or damaged packages as long as you file a claim within 60 days of your purchase. Please visit their website to file claims.

If you have received an order confirmation email, then your order has gone through. However, if you see a pending charge but no email confirmation then your order did not go through. Failed transactions are likely due to incorrect billing information. The pending charge will be voided and you will be refunded within 3-5 business days.

Custom Deskpad

It's best to break your design file up into two parts: file resolution and DPI. For the absolute best print quality, we recommend your file resolution to be 4k+ (3840x2160p or more). To assist with the printing, having your file be close to or at 150 DPI will allow for the best print on of your design. If you're wondering what the ultimate file setting is its 300 DPI with 4k+ resolution.

It's easy to use our integrated customizer! Simply go to our Custom Deskpad page, and you'll see a file upload box on the bottom left. Please use a desktop computer or laptop to upload your design (we do not recommend uploading on mobile). You can upload your file by clicking the browse button and you will also see your files quality setting

Restocks

Shipping

After your order has been placed, products will be shipped out from the Deskr warehouse within 1 business day. From there it can take anywhere from 3-5 business days with standard shipping. For international shipments it all depends on the shipping option picked at checkout.

Delivery times are dependent on the carrier itself. There can be possible delays depending on the carrier.

You can only change your shipping address if the order has not been fulfilled. If you have not received a tracking/shipping email, then we can help update your address if you email us at: support@deskr.co. Be sure to provide full name used for order, your order number (#DESKR12345), email, and any modification you'd like to make on your order.

International Shipping

UK Customers

For our UK customers due to the new VAT Laws implied through Brexit, starting January 2021 all duties and taxes must be collected at checkout to comply with UK VAT Laws. UK customers will be checking out with the product, shipping, duties and taxes at checkout.

All Other Customers

All other international customers will not have taxes and duties implemented at checkout. They will be responsible for paying duties and taxes post delivery when they are billed by the carrier. International customers not in the UK will be checking out with the product and shipping costs. Estimated duties/taxes will be shown when picking a shipping option at checkout.

Returns

If you are not 100% satisfied with your purchase, we allow returns within 14 days of delivery.

Refund on returns are only accepted for unused/unworn items from the shop. Items must be sent back in original packaging in order to receive refund.
Refunded amount will be the full amount except: original shipping cost, discounts, insurance (if added), return shipping costs, and a 5% restock fee.

To get started with a return please email support@deskr.co with your order number, name, and reason for the return.

If you added Package Protection at checkout then your order will be insured. This means if your package is lost, stolen or damaged then you will be able to file a claim on the package. If your claim is approved then you will have the option to reorder or refund the product. You will have 60 days after your purchase to file a claim. To file a claim please email Support@Deskr.Co.

Those without insurance will not be offered a refund or replacement if the product is lost, stolen or damaged during transit.

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