We allow returns on unused items within 14 business days of receiving the item excluding the cost of shipping; plus the return label. Upon received by Deskr, the item will be inspected to ensure it has been received in its original condition. For defective items (with limitations), please contact our support and we can assess a possible replacement or refund.
DISCLAIMER: Items that are markdown during special holiday deals (Independence Day, Labor Day, BFCM, Xmas) will not be allowed for returns or exchanges. Products sold during promotional periods are final sale.
How do I request a refund?
If you wish to request a refund on a product that has not yet been shipped, please email us immediately to notify us of any changes. You can also request to cancel your order (prior to it being shipped) by simply replying back to the order confirmation email you received through Shopify. If customer is requesting a refund on an order that has already been shipped out, and has not yet been delivered to customer, then they will be subject to paying the return shipping cost of the product back to our warehouse if they choose to return the product. Customer will also receive a partial refund minus the cost of shipping product out and a 5% restocking fee.
My product arrived damaged, package/box was fine?
If you have received a defective product, please email us so that we can quickly assess the damages. We will not offer any sort of replacement/refund on an item we see damaged by the customer. We value quality control, and products shipped out from our warehouse will be verified for any major defects. We are humans, and some things may slip, please contact us via email at firstname.lastname@example.org and we can verify any issues.
Can I exchange or replace my product for another?
If you are not 100% satisfied with your purchase, simply send it back to us within 14 days of delivery and we'll refund the full cost of the item minus any shipping fees and 5% restocking fee. If you plan on returning or exchanging a product you must pay for the return label to ship the item back to us and also the label to you if exchanged. The item must be sent in the same condition as received by the customer (no exceptions).
Due to the recent update of Shopify's transaction fees policy, any orders that have been placed will be subject to a non-refundable transaction fee. This states that the transaction fees associated with your order, after it has been placed, will not be refunded.