Return & Refund Policy
We allow returns on unused items within 10 business days of receiving the item. Refunds on returns will exclude the cost of shipping and will require the customer to pay for the shipping label in order to send the item back to our warehouse. Upon receival by Deskr, the item will be inspected to ensure it has been received in its original condition before the refund can be processed. For defective items (with limitations), please contact our support and we can assess a possible replacement or refund.
How do I request a refund?
If you wish to request a refund on a product that has not yet been shipped, please email us immediately to notify us of any changes. You can also request to cancel your order (prior to it being shipped) by simply replying back to the order confirmation email you received through Shopify. If customer is requesting a refund on an order that has already been shipped out, and has not yet been delivered to customer, then they will be subject to paying the return shipping cost of the product back to our warehouse. Customer will also receive a partial refund minus the cost of shipping product out.
My product arrived damaged, package/box was fine?
If you have received a defective product, please email us so that we can quickly assess the damages. We will not offer any sort of replacement/refund on an item we see damaged by the customer. We value quality control, and products shipped out from our warehouse will be verified for any major defects. We are humans, and some things may slip, please contact us via email at firstname.lastname@example.org and we can verify any issues.
Can I exchange or replace my product for another?
If you are not 100% satisfied with your purchase, simply send it back to us within 10 days of delivery and we'll refund the full cost of the item minus any shipping fees (and Shopify transaction fees). If you plan on returning or exchanging a product you must pay for the return label to ship the item back to us and also the label to you if exchanged. The item must be sent in the same condition as received by the customer (no exceptions).
Due to the recent update of Shopify's transaction fees policy, any orders that have been placed will be subject to a non-refundable transaction fee. This states that the transaction fees associated with your order, after it has been placed, will not be refunded.